Refund policy

At Nomsa & Zodwa, we aim to provide reliable service and a pleasant shopping experience. Our Return & Refund Policy is designed to ensure clarity and fairness for all customers. Please read the information below carefully before submitting a return request.

100% Return Guarantee on New Products

We offer a full return guarantee on all new, full-priced products. Promotional and sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale or promotional campaign are considered final sale. These items are not eligible for a refund or exchange, including in cases where the incorrect size was ordered.

Return Shipping Costs

All return shipping costs are the responsibility of the customer. Nomsa & Zodwa does not reimburse return shipping fees and is not responsible for any costs incurred during the return process. For further details, please refer to our Terms and Conditions.

Return Notification Period

Return requests must be submitted within 30 days of receiving your order. Requests submitted after this period cannot be accepted.

Exchange Policy for Sale Items

Sale and promotional items are not eligible for exchange, including in cases of incorrect sizing. We therefore recommend carefully checking the product information and size guide before placing your order.

100% Guarantee on Defective Items

We provide a full guarantee on defective items. If an item has a confirmed manufacturing defect, it may be eligible for a full refund or replacement, depending on your preference.

Return Procedure

To initiate a return, please contact our customer service team by email. Once your return request has been reviewed and approved, you will receive further instructions on how to complete your return.

Mandatory Return Form

Returns submitted without a correctly completed return form cannot be processed. Please make sure the required return form is included with your return shipment.

Questions?

At Nomsa & Zodwa, we do our best to handle all return and refund requests fairly and efficiently. If you have any questions regarding this policy, please contact our customer service team and we will be happy to assist you.